SIP Troubleshooting & Packet Analysis: A Basic Practical Course

Quickly diagnose common SIP/VoIP problems using free tools — SIP basics, reading traces, and diagnostic checklists for the most frequent issues.

Prerequisites

Recommended: complete SIP Trunk Basics first.

What You'll Learn

Know the core SIP messages and headers used daily
Recognize the most common SIP issues and their symptoms
Use free tools to capture and read SIP traces
Follow diagnostic checklists for top issue types
Write escalation-ready documentation

Powered by 6X – your SIP-debugging guide! Real, practical SIP troubleshooting knowledge for NOC, support, provisioning, and interconnect staff — the goal is solving most daily SIP tickets yourself.

Course Outline

SIP Basics Every Staff Member Needs

The Most Common SIP Issues

Free Tools & Capturing Traces

Reading SIP Traces – First 5 Minutes

Diagnostic Checklists for Top Issues

Escalation-Ready Documentation

SIP Troubleshooting Legend Status Unlocked!

Quiz

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