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beginner 7 levels · ~16 min

职场情商

自我意识、管理自己的情绪反应、准确地解读他人,以及运用同理心来化解冲突并给出更好的反馈。

Prerequisites
None required.
What You'll Learn
  • 建立对自己情绪模式真正的自我意识
  • 在强烈的情绪反应主宰你之前先管理好它
  • 准确解读他人的情绪信号
  • 在真实、实用的对话中运用同理心
  • 以真正的情绪技巧给予和接受反馈

情商(EQ)是职场成功最有力的真实预测因素之一 - 在许多职位上,它比单纯的技术能力更有力。本课程涵盖了情商真正实用的组成部分以及如何培养它们。

Course Outline
What Emotional Intelligence Actually Is
Self-Awareness - Noticing It As It Happens
Managing a Strong Reaction Before It Manages You
Reading Emotional Signals in Others
Empathy in Practice - Not Just a Feeling
Giving and Receiving Feedback With Real Skill
You Have Real Emotional Intelligence Tools Now
Quiz
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